Warranty
Our Commitment
We know you depend on us to create hybrid sandals, sneakers, and boots that keep you and your family comfortable and safe outside and at work. We stand behind all KEEN products and guarantee them to be free from manufacturing defects for one year from the confirmed date of purchase. We have a team of KEEN Fitters to help you to find your fit and offer a 30-day return policy. (Please note items must be in new, unworn condition to be eligible for a return.)
What’s covered?
Defects in original, unaltered, and unmodified materials and workmanship for one year from the date of purchase
For items that are purchased at a different retailer than Keenfootwear.de; please contact the retailer directly to file your claim as they are the original point of sale.
What’s not covered?
• Damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time, including improper fit or comfort issues.
• Products acquired from unauthorized dealers and aftermarket sources — such as online auction sites, liquidators, consignment shops, private sellers, sales samples, promotional products, and final sale/warehouse sales.
• Laces and lace hardware are not covered by our warranty.
• Items acquired from KEEN Footwear to satisfy previous warranty claims.
How it works
Submit a warranty claim with proof of purchase (receipt, order confirmation, or credit card statement with personal info blacked out) that shows the date of purchase. If your claim is approved, you’ll receive a store credit in the amount of the original purchase price to use at http://keenfootwear.de on a replacement product (same or comparable) at the discretion of KEEN.
It’s easy:
1) Gather all necessary information
• Product tag number or style name• Color(s)
• Men’s, women’s or kids’?
• Description/photos of the defect, a full image of the product, and an image of the tag.
• Date and place of purchase (attach image of receipt)
2) Sign in or create a keenfootwear.de account to access our online claim form. This way we are able to assign the store credit to your personal account (e-mail address) and you can redeem it at the checkout.
3) Completely fill out our online claim form and submit
4) Respond back to your confirmation email with photos of:
• Full image of the product• Photo of the defect
• Photo of the product tag
• Photo of receipt
5) A warranty expert will review your claim and reply in 7-10 business days
Additional Details
• All cash refunds must be obtained through the original purchaser.• All KEEN warranty decisions are final.
• Approved warranty product is replaced at the discretion of KEEN.
• KEEN is not responsible for any cost, or damages, incurred due to loss of use of the product.
Size Guide
Women's Leiki Waterproof Hiking Boot
Product Details
- Contoured Fit follows the contours of your foot for a comfortably snug fit
- Contoured arch for midfoot support
- High-rebound foam cushioning enhances comfort and movement
- Luftcell air-injected insole for added cushioning
- KEEN.ALL-TERRAIN rubber outsole for higher-traction grip
- 4mm multi-directional lugs for traction
- Stability shank delivers lightweight stability
- KEEN.DRY waterproof, breathable membrane seals out moisture from the inside
- PFAS-free, durable water repellent repels water just as well as forever chemicals without harming the planet
- Eco Anti-Odor for natural, pesticide-free odor control
- Waterproof synthetic and textile upper
- Breathable textile lining
- Clean with mild soap and cold water. Remove excess dirt/spot clean with a stiff brush or soft cloth. Air dry away from heat.
Free Shipping
Rethink Returns
Women’s-Specific Fit
Women’s-Specific Fit
Not just sized for women; optimized for women with a contoured fit and supportive cushioning.
Springy Cushioning
Springy Cushioning
Responsive foam midsole cushions and supports every step you take.
Optimal Traction
Optimal Traction
All-terrain rubber has a just-right balance of lugs for the trail and grip for town.
This Is How We Consciously Create
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