To return your item(s) please follow the steps below to create a prepaid UPS return label:
Go to www.keenfootwear.de/en and scroll all the way to the bottom and click on "Returns" under Track Orders
If you entered your EU- order number and e-mail address (you have placed your order with), you will be asked which item(s) you want to return and the main reason why. If you have any additional comments on your return, you can enter it in the next section. If not; you can press "Continue".
Double check the entered information visible on the overview and press "Submit" if all is Okay or "Go Back" if you want to adjust your return.
On the next page you will find the links to your UPS Return label and your packing slip.
To create and print your packing slip, please press "Generate Packing Slip".
If everything is correct you can print both pages from the overview and finalize your Return.
Your Return label will also be send to your email or your can directly open it from the displayed webpage.
Yes, all online returns are subject to a return fee, which will be deducted from your refund amount. For every returned item, we will charge a fee of 3.95 EUR. A portion of the fee (20%) will be donated to the European Outdoor Conservation Association (EOCA) to help lower the impact and give back to the planet.
Returns have an environmental impact, which is why we aim to help you avoid them whenever possible. However, we understand that returns are sometimes necessary.
Items purchased on the KEEN website can be returned within 30 days of purchase. Please note that only unworn items in their original condition are eligible for return.
For online returns, a return fee will be deducted from your refund. We charge €3.95 per returned item. Twenty percent of this fee is donated to the European Outdoor Conservation Association (EOCA) to support environmental projects and give back to nature.
Please note
If you return an item that does not meet our return policy conditions, we may not be able to issue a refund. In this case, the item may be sent back to you at your expense. You will be informed in advance of any associated costs. We also reserve the right to charge an administrative fee of €15.00 to cover our handling costs.
We are sorry that your KEEN shoes are maybe defective. KEEN is committed to ensuring that our products are free from manufacturing and material defects. We offer a one year guarantee from the date purchase placed on www.keenfootwear.de or from a KEEN authorized retailer.
If you purchased your KEEN shoes from our website, please visit our Warranty Claim page to learn how to make a warranty claim.
To start your warranty claim, you do need to login or create a user account (if you not already have one).
If you purchased your KEEN shoes from an authorized retailer, please contact the retailer where you purchased your KEEN shoes to make a warranty claim. Our retailers are authorized to handle valid warranty claims for purchases made directly with them. Please provide a proof of purchase together with pictures if applicable.
My KEEN shoes are more than a year old?
We do not currently offer repair services for our shoes. We would suggest contacting your local cobbler for repair services.
We start to process your order as soon as it's placed to ensure it gets to you as quickly as possible. Due to this, there isn't a delay that allows us time to cancel or change orders once they're submitted. We apologise for any inconvenience.
On rare occasions, we may still be able to intercept the parcel and stop the delivery process. Please contact us by email or our contact form clearly stating in the subject line "cancel order request.'' We will do everything we can to stop your order.
Click here to see our contact details.
Delivery with UPS Standard usually takes 1 to 5 business days. Orders are shipped from our warehouse in ’s-Heerenberg, the Netherlands.
Once your package has been shipped, you will receive a shipping confirmation email from UPS. This email also includes all tracking details so you can follow your delivery.
If your order contains three or more items, you will automatically receive an email from us. In this case, your order will be briefly placed on hold to give you the opportunity to review and, if needed, adjust your selection. This helps us reduce unnecessary returns and conserve resources. You can reply directly to this email.
Our warehouse does not send out exchanges automatically. If you want to exchange the item for a different color, size or an alternative style we’d kindly ask you to return your order or your items and place a new order. You will be refunded once our warehouse receives and processes your return.
If you are exchanging an item that you purchased using a promotional code that is valid for a limited time period only, you will be refunded the price paid for the item, the promotional code will not be applied to the replacement order.
If you received a damaged item, you can return it to us free of charge, as long as it is unworn.
In this case, please contact our Fan Service team first by email via our online contact form. This ensures that your return can be processed correctly and without any additional fees.
When creating your return label, please select “Received damaged item” as the reason for return. You can find more information on how to create a return label here.
If you need assistance, you can reach our Fan Service team at any time by email or through our online contact form. You can find our contact details here.
